RR
GetBestPest
Technician Performance

Get the Mobile App

Install RaiseReady for faster scorecards, raise progress, leaderboards, and receipt uploads.

Reference model: Better Technician Scorecard System - Draft v3 FieldRoutes Raw, Vyncs Fleet Raw, Operations, Coaching Review, and Export Maps.

Score History

Weekly score trend for the selected technician

Technician Numbers

Personal score, raise progress, and current-week performance

Source Coverage

Current week evidence by scored technician
Technician Scorecard PestRoutes Routes 2+ Photos Callback % Vyncs Ops Review

Vehicle Maintenance

Oil, tire, odometer, and receipt-derived service evidence

Sync Readiness

Vyncs mapping suggestions and Google Sheet export inputs

Manager Action List

Prioritized items from this week

Weekly Review Queue

Technician Weekly QTD Status Services Flags

Score Evidence

Select a row
No scorecard selected.

Leaderboards

Monthly rankings for callbacks, reviews, and average daily completed appointments

Weekly Scorecards

One row per technician per week
Technician Weekly QTD Status Callback % Review

Technician Profile

Score history, QTD average, coaching notes, and flags.

Technician Roster

Add technicians before importing or let imports create matches
Name Email Phone Status

Upload Receipts

Photo uploads, odometer evidence, Drive sync, and receipt matching.

Privacy & Data Use

RaiseReady is an internal GetBestPest operations app.

Purpose

RaiseReady uses technician, service, receipt, review, vehicle, and card-charge evidence to calculate scorecards, receipt completion, coaching status, and operational follow-up.

Plaid Data

Plaid is used only for read-only transaction access after an authorized manager connects the account. The app stores normalized posted charge evidence needed for receipt matching, such as date, merchant, amount, account mask, category, and technician/cardholder mapping. Bank login credentials are not stored.

Access

Manager-only areas are restricted by role. Technician accounts can view their own scorecard, profile, and receipt tools. Plaid access tokens and app secrets are stored outside the app database in the local system keychain.

Retention

Scorecard evidence is retained while it is needed for payroll, coaching, receipt audits, and compliance review. Data deletion requests are handled by a manager or owner after confirming the request does not conflict with business recordkeeping obligations.

Log Review

Updates recalculate scorecards

Review Tracker

Latest manager activity
Week Technician Status Follow-up

FieldRoutes Import

Services, appointments, callbacks, attachments
Suggested headers: appointment_id, service_date, technician, scheduled_start, scheduled_end, arrival_time, time_on_property_minutes, attachments_count, callback_flag, notes

FieldRoutes Report Cache

Real report exports before API access
Use Reporting exports first: Average Time On Site By Tech, Route Reporting, Tech Re-services, Tech Completion Notes, and Equipment Appointments.

Vyncs Import

Driver score, harsh event rate, idle rate
Suggested headers from Draft v3: week_start, technician, vehicle, miles, driver_score, harsh_brakes, rapid_accels, speeding_events, idle_minutes, drive_minutes, harsh_events_per_100_miles, idle_percent

Operations Import

Truck checks and receipt submittal
Suggested headers: week_start, technician, truck_check_percent, receipt_percent

Capital One Charges

Plaid sync or CSV drop-folder transactions for receipt scoring
Suggested headers: transaction_date, posted_date, cardholder, card_last4, merchant, amount, category, transaction_id
Account Mask Subtype Status

Drive Receipt Files

Receipt uploads from the shared Drive folders
Suggested headers: file_id, file_name, folder_id, folder_url, uploaded_at, receipt_date, technician, vehicle, amount, receipt_type, purchase_description, fuel_gallons, fuel_unit_price, odometer_miles, merchant, drive_url, mileage_photo_url, mileage_ocr_text

Customer Reviews Import

Monthly leaderboard review counts
Suggested headers: review_date, reviewer_name, customer_name, customer_phone, rating, review_text, source, business_page. Technician is optional; the app will match the review to the most recent FieldRoutes service by phone or customer name.

Customer Contacts Import

Phone enrichment for RingCentral review SMS dry runs
FieldRoutes Customer Search columns: Customer ID, First Name, Last Name, Phone 1, Phone 2, Email Address. The SMS queue matches by customer ID first, then phone or name.

FieldRoutes Manual Report Playbook

What to export while we wait on the API key
Cached Report Week Batch

Import History

Idempotent source upserts
Created Source File Rows Status

Raw FieldRoutes Data

Latest 500 normalized rows
Date Technician Customer Window Arrival Minutes Photos Callback

FieldRoutes Report Evidence

Promoted route and re-service report rows
Date Technician Completed Timed Missed Windows
Week Technician Re-services Rate Evidence

Raw Vyncs Data

Latest 500 normalized rows
Date Technician Score Miles Harsh / 100 Idle %

Raw Operations Data

Truck check and receipt rows
Week Technician Truck Check Receipts

Receipt Match Evidence

Capital One charges matched to Google Drive receipt files
Date Technician Merchant Amount Receipt Status

Callback Tracker

Return services attributed to the original technician and service week
Original Date Callback Date Original Tech Customer Reason Notes

Photo Compliance

Required attachment proof per service
Date Technician Customer Photos Status

Driver Safety Tracker

Vyncs score, harsh events, and idle rate
Technician Driver Score Harsh / 100 Miles Idle % Risk

Truck MPG Analysis

Average MPG from receipt mileage pictures and fuel gallons
Truck Fillups Miles Gallons Average MPG Latest Reading

Vyncs vs Odometer Check

Receipt-photo odometer movement compared with Vyncs miles
Technician Vehicle Vyncs Miles Odometer Delta Difference Status Receipt Evidence

Vyncs Link Status

Local driver and vehicle mapping for active technicians
Technician Vyncs Driver Vehicle Tracker Device

Automation Command Center

Monday scorecard pipeline across API, CSV, and browser connectors

Connector Settings

Editable schedule and readiness notes

Google Business Branches

Verified Google Business Profile locations used for review imports
Branch Google Location Office Hint Last Sync Page

Google Drive Receipt Folders

Technician folder mappings used for receipt submittal audits
Technician Folder Status Notes

Data Gaps

Missing rows and review blockers before scorecards are trusted
Week Technician Issue Source

Source Name Watchlist

Off-roster names seen in imports for the selected week
Source Name Seen In Week Rows Action

Technician Name Mappings

Local aliases used to match vendor exports to active technicians
Source Name Mapped To Source Updated

Callback Backfill Needs

Original service weeks that need Route Reporting before callback percentages are complete
Original Week Technician Callbacks Callback Dates Needed Export

Review SMS Dry Run

Prepares RingCentral texts with tracking links; no SMS is sent
Service Date Technician Customer Phone Status Tracking Link Reason

Connector Run History

Every automated pull should leave an audit trail
Time Source Mode Status Rows Notes

Admin Invites

Create admin invitations before production email delivery is connected

User Accounts

Admins and invited users
Email Name Role Status Action

Access Requests

Technician requests waiting for admin approval
Requested Name Email Technician Match Status Action

Scoring Rubric

Weights and thresholds are configurable
Enabled Metric Category Source Weight Threshold Callback Window

Audit Log

Recent system events
Created Action Entity Details